Refund policy

Refund & Returns Policy

Our Approach to Returns and Refunds

We do not offer returns or refunds for change of mind, personal preference, or dissatisfaction with a

fragrance. Refunds or exchanges are considered only where the attar you received has been damaged in

transit, and only when reported on the same day as delivery.

Reporting a Damaged Item

If your attar arrives damaged due to transit, please write to us on the same day it is delivered, along with a

clear image of the damaged product and your order ID. Complaints raised on the day of delivery, supported

by a clear image, will be accepted for a return.

Please note that damage reported after the day of delivery will not be considered transit damage and will

not be eligible for a return, exchange, or refund, regardless of when the damage may have occurred.

Review and Resolution

Once we receive your same-day complaint along with a clear image of the damage, our team will review it.

If approved, we will offer either an exchange or a refund for the affected item.

We are unable to accept exchanges or refunds for products affected by melting due to heat or humidity

during use or storage, or for items that have already been used, for hygiene reasons.

Where an exchange is approved, the replacement will typically be dispatched within 7 business days of

approval.

Reach Us

For any questions regarding returns or refunds, please write to us.

Email: Omora3126@gmail.com | Phone: 9898075845